The DHL Same Day Technical Courier Program is a “Deliver, Install and Return” solution for computer peripherals. Through this high-quality, customized and cost-efficient service, specially trained DHL couriers deliver, install and test replacement units, then pack and return defective peripherals, saving time and money.
Technical Courier Program services include:
- Specially trained technical couriers
- An end-to-end delivery, installation, testing and defective parts return process
- Customized solutions for monitors, printers, keyboards, mice, receipt printers, card swipes, pin pads, customer-specific hardware and other PC Peripherals
- DHL Technical Courier services more than 500 cities in North America
- 24 hours a day, 7 days a week, 365 days a year Service Delivery, Call Center and Helpdesk Operations
- Asset recovery, including pickup, package and ship
- Recovery of end-of-life and end-of-lease assets
- Proactive shipment monitoring from call-in through delivery
- Shipment arrival confirmation via phone, fax, e-mail, EDI or cell phone/PDA
